Overall its a good product. The shoes corresponds to the images. It's smooth and comfortable. Easy to put and take off. The shoe itself its quite big for its size, i recommend going at least a size lower than the usual one, leaving enough room at the front. The customer support was great with an attentive and caring response. They even helped me find the ideal size for me and answer most of my questions and gave me and option to choose the shoe sole color. The default one is the brown, but i got the lighter one. The product arrived in good shape and with a good box plus some nice shoe bag's for each shoe and an added insoles for extra heigh and comfort if needed. By my measures i got a 5/6 cm boots with the added insoles, a little lower than advertised, but keeping in mind that with the body height the inside insole tends to go a litte down to support the body, its normal, it happens with all the shoes. Overall its a good product, and the price is decent if you live in Australia. In case of shipping it can get quite expensive especially if in your country you have to pay for the item release, but this is a outside thing and has nothing to do with this shoe company. I'm just giving this warning for future costumes than want to ship outside, check your country import taxes. Volo Alte gave me a great costumer experience, by providing a good shipment discount. I have to say that it was one of the best experiences i had with a company.